Did you know that many businesses don’t look into IVR monitoring until after they’ve suffered an outage? Whether it’s lack of knowledge or motivation, it’s crucial to have a system in place that can protect your call center against major risks that can affect your bottom line. IVR monitoring can ensure you have better uptime, better protection against outages, and a reliable call center that encourages customer retention. Integrating IVR Monitoring After an Outage It’s not uncommon to see … [Read more...]