The art of service revolves around availability, tailored solutions, and taking ownership of a customer's needs. However, the most important factor is availability since all other aspects hinge on this parameter. IVR testing can help you take 100% ownership and provide the customer service every successful business is looking to achieve. In the Financial Industry, for example, 24/7 availability is an absolute must, and this level of operation would not be possible without using an IVR system. … [Read more...]