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If you’re manually creating documentation for your IVR systems, start saving time with TelcoAlert’s IVR mapper service. This solution will automatically generate an interactive, visual mapping of your IVR trees in a fraction of the time.
An IVR mapping solution is a cloud-based service designed to streamline the organization of your IVR and call center infrastructure. By generating interactive web documentation, it visually represents your IVR trees and call flows. Utilizing dual tone multi-frequency (DTMF) technology and leveraging our enterprise-grade IVR monitoring framework, TelcoAlert’s IVR mapping tool efficiently navigates your IVR system.
Trace available call paths
Capture each IVR menu
Transcribe speech to text
Our remote call generation accesses your system via the public telephone network, eliminating the need for additional hardware or software purchases.
TelcoAlert's IVR mapper service initiates by dialing into your system using an accessible, public telephone number. It then records menu prompts, analyzes each menu, and identifies available navigation options based on messaging. The IVR mapper proceeds to make successive calls to progress through each new IVR level and other options.
New IVR prompts are recorded and transcribed from audio to text to create comprehensive documentation maps.
TelcoAlert's IVR mapper solution fully supports DTMF navigation. Upon completion of mapping, it provides access to review the IVR tree, navigation, text transcripts, and allows users to click on each IVR node for audio playback and metadata via an interactive web portal. Additionally, users receive a PDF copy of all recorded audio files and IVR flow.
The advantages of TelcoAlert's IVR mapper solution include:
Automated IVR discovery and mapping
Interactive web or printable PDF documentation
Compatibility with all major IVR systems
User-friendly and intuitive interface
Transparent pricing based on IVR size, no hidden fees
Expedited mapping with single-threaded or simultaneous multiple calls
Regular "delta" testing to detect any changes in the IVR system
At TelcoAlert, we keep things simple. There’s no need for a complicated setup or IVR model creation. If you’re ready to implement an IVR mapper for your business, simply give us your number and preferred testing schedule, and we’ll map your IVR. Contact TelcoAlert to get started or learn more about IVR mapping. We’re here to help.
