IVR Load Testing Helps Prepare for a Busy Season

For companies that don’t have the time or the resources to prepare for an upcoming busy season, it can be challenging to manage all those demands without external help. Fortunately, at TelcoAlert we’re dedicated to helping companies identify, fix, and predict production outages from occurring when they most need reliability – such as peak business hours – with our IVR load testing solution.

For one company, WageWorks, such was the case. They were in need of IVR load testing services to save them from some headaches before a major go-live launch. With the help of TelcoAlert, they were able to identify bottlenecks in their network and ensure they understood the caller experience – preparing them for an upcoming busy season.

WageWorks IVR Load Testing Efforts

After a 4+ year relationship with TelcoAlert that began with monitoring lines by making automated calls every 15 minutes, WageWorks sought an IVR load testing solution that would help them provide better service on their highest call volume day of the year. While they knew they reached their license limit, WageWorks wanted to know what their customer experience would be like at this stage. Thanks to IVR load testing, which tests phone systems to its breaking points or with a typical call volume, TelcoAlert is able to tell them exactly what the caller will hear.

WageWorks now does IVR load testing a couple times a year as well as extra testing whenever they’re in need of an upgrade. And recently, with TelcoAlert services, WageWorks was able to identify a bug during their load test that was rectified due to TelcoAlert’s flexibility and willingness to work in unique situations.

Benefits of IVR Load Testing

While IVR load testing has helped WageWorks understand the caller experience as well as address issues immediately, TelcoAlert also helped WageWorks with:

• Load Balancing: It lets them see both of their data centers and ensures they’re taking similar traffic. TelcoAlert can test and throw out 3,000 calls, ensuring that their system is working as it should.
• Carriers: This service helps make sure that their provider is doing what they’re supposed to do and informs them of any issues that may occur when there’s a high call volume.
• Improvement: TelcoAlert helped improve their monitoring portal for toll-free and fax monitoring, and has implemented all the changes that have been proposed.
• Price: While other providers can be rigid and expensive, TelcoAlert offers a cost-effective solution that is flexible, customizable, and reliable.

Choose TelcoAlert

If you’re ready to get started with IVR load testing, contact TelcoAlert today. Our services will help you better understand your system capacity and ensure that you don’t suffer an outage during the most crucial business times. Our knowledgeable team will work with you to design a customized test strategy that will best fit your unique needs.

Want to learn more? Check out The Ultimate Guide to Optimizing Your IVR.

 Filed Under: IVR Monitoring, IVR Testing
 Tagged With: IVR Load Testing, IVR Stress Testing, IVR Testing, Load Balancing

  February 1, 2019 by Randy