If your business has clients who have not updated their documentation such as IVR prompts or are looking to create some, TelcoAlert’s mapping tools can create that documentation in an economical way and provide a myriad of other benefits. Read on to discover how RealityCorp uses TelcoAlert’s IVR mapper service as a key step in its IVR regression testing software offered to clients and how that creates both value for RealityCorp’s customers and efficiency for the company itself.

How RealityCorp Leverages TelcoAlert’s Mapping Software

RealityCorp was in need of a solution that helped facilitate its sales cycle. Because the company produces proof of concepts that include a sample number of test cases, it often finds that its clients don’t have documentation that is accurate or up to date. Or, it simply takes them too long to produce it. In order to help customers deliver the documentation they need without requiring much of their own effort, RealityCorp produces proof of concepts to facilitate the process with the help of TelcoAlerts mapping software.

The mapping software enables RealityCorp to build more use cases and in turn, use mapping tools to produce positive and negative test cases that result in an automated test script. What’s produced is then inserted into RealityCorps’ product, saving the company 60% of its time on test script development.

What’s more, TelcoAlert’s mapping software allows RealityCorp to run its software almost bug-free and enables it to avoiding having to retool.

RealityCorp is then able to provide automated testing as a service.

With TelcoAlert’s mapping software, RealityCorp can:

• Use mapping to generate documentation.
• Integrate documentation into its tools to facilitate the building of automatic test cases.
• Produce a contact statement of work that goes back to clients and is priced by TelcoAlert.

Benefits of IVR Mapper Service

With TelcoAlert’s IVR mapper service, RealityCorp’s clients can confirm the accuracy of the prompts and it can help them gain visibility into their current live IVR system and how it’s running. This, in turn, saves them time as opposed to having them call in manually.

Ready for an IVR Mapper Service?

If you’re interested in learning more about how an IVR mapper service can benefit your business, contact TelcoAlert to get the information you need. We’ll be glad to guide you through the process and ensure you have the right solutions for your unique business needs. Get in touch with us to get started.