Consumers expect an immediate response from companies, and they expect their interaction with your company to be fast, easy, and convenient. Interactive voice response (IVR) is the tool many companies use to meet this expectation, providing a streamlined process for customers to resolve problems, ask questions, and gather information. What is IVR? IVR technology has been around for decades; it’s simply any phone system designed to funnel calls through an automated process. It began with a … [Read more...]