For years, the contact center was regarded as a necessary evil, an appendage that was just part of the cost of doing business. Eventually, people realized the contact center could be a profit driver, and it got some serious upgrades to match. Improving contact center reliability can be one of the biggest new profit drivers you never saw coming. Why Contact Center Reliability Means Value for the Entire Business The evolution of the contact center from cash sink to value driver came at the … [Read more...]