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With TelcoAlert’s IVR load testing service, you’ll be able to simulate peak traffic to either your IVR system or call center, so you can stay confident your system runs as needed. Our solution also lets you validate line capacity and prevent outages.
Our IVR load testing service uses proven technology created for TelcoAlert’s 24/7 monitoring infrastructure to go beyond passive monitoring checks. Instead, our solution was designed to test a phone system to its limits with either a typical call volume or up to its breaking point. This then allows you to identify, fix, or even prevent production outages from occurring during peak business hours.
Our load testing solution works by simulating the behavior of your customers on a peak business day. Our engineers build customized, pre-defined scripts that dial up to 10,000 simultaneous calls that:
The IVR load test is defined entirely by you. This includes choosing the test time, the frequency of calls launched, the nature of each call, and how long they remain connected. A TelcoAlert load test engineer is on hand throughout the test to provide you with real-time feedback on the status of the calls, and – if necessary – will stop and restart tests if an error is encountered. We also provide you with detailed reporting, including audio recordings of every call, so you can identify what went wrong if anything fails during the test.
At TelcoAlert, our IVR load testing solution is simple to use and cost-effective. And because calls are generated remotely and we access your system through the public telephone network, they provide real-world traffic from your customer’s point of view. As this service is hosted, there’s also no need to add additional equipment to your infrastructure.
Whether your business is big or small, you can benefit from load testing in a variety of ways. Some common reasons to conduct an IVR load test include:
Ensuring equipment operates at expected capacity
Validating line capacity of new circuits
Testing IVR capacity during peak traffic
Validating IVR or site failover
Measuring call quality under high loads
Analyzing IVR menu navigation
Identifying dropped calls or system hangups
Checking IVR-related backend web calls
TelcoAlert offers competitive pricing for IVR load testing with no setup fees, hardware costs, or required contracts. Enjoy free technical support from our experts to maximize the benefits of our solution. Choose between standard and premier testing, with customized pricing to fit your business needs.
Our services help determine your system capacity to prevent outages during peak times. Our team works with you to create a tailored test strategy based on your specifications.
Contact TelcoAlert Today.